That’s odd. They were very responsive to my emails.
That’s odd. They were very responsive to my emails.
DANA - Getting ripped off by Texas A&M professors since 2024
Meet the Family
Junior - Euphonium - 1906 - Henry Distin Mfg.
Hastings - Trombone - 1952 - Boosey and Hawkes
Bramwell - Euphonium - 1988 - Besson/Boosey and Hawkes (BE967)
Margaret - Baritone - 2015 - Sterling1050HS
Albert - Eb Bass - 2023 - Dillon 981S
New York Staff Band - 2nd Baritone - 1991-1994
Philadelphia Freedom Band - Euphonium
Lancaster British Brass Band (all hail the 2nd baritone) - 2022-
I had exactly the same experience. Tried contacting them both via their web site and email --- nothing. They finally responded to me after I posted the problem on TromboneChat. So I know they had my correct email address. I asked one more question about payment and have never received a response.
I think I'm going to wait until the company "grows up" as a commercial operation. Even independent of the communication failures, I have some issues about dealing with a commercial enterprise that insists on using PayPal "friends and family" as their means of payment.
Gary Merrill
Wessex EEb Bass tuba (DW 3XL or 2XL)
Mack Brass Compensating Euph (DE N106, Euph J, J9 euph)
Amati Oval Euph (DE 104, Euph J, J6 euph)
1924 Buescher 3-valve Eb tuba (with std US receiver), Kelly 25
Schiller American Heritage 7B clone bass trombone (DE LB K/K10/112/14 Lexan, Brass Ark MV50R)
1947 Olds "Standard" trombone (Olds #3)
It's definitely a side hustle for them. I don't think they will ever be in the position of a "grown up" company selling these.
That being said...I DO own one of these and can absolutely vouch for the quality of the product.
Groups
Valley City Community Band
Valley City State University Concert Band
2024 North Dakota Intercollegiate Band (you're never too old!)
Larry Herzog Jr.
All things EUPHONIUM! Guilded server
If/When I get an Eb Bass, I'll order another from them. My Pink/Blue combo gets a lot of attention.
By "grown up" I only mean following normal business practices in terms of communication, sales/ordering, billing, payment, shipping/return/refund policies, financial operations (e.g., taxes, duties, ...), etc. I know (and have bought from) several different "mom and pop" or "one man" companies that are highly successful with small product lines in some niche markets. But every small company may have its growing pains.
Last edited by ghmerrill; 02-05-2024 at 04:02 PM.
Gary Merrill
Wessex EEb Bass tuba (DW 3XL or 2XL)
Mack Brass Compensating Euph (DE N106, Euph J, J9 euph)
Amati Oval Euph (DE 104, Euph J, J6 euph)
1924 Buescher 3-valve Eb tuba (with std US receiver), Kelly 25
Schiller American Heritage 7B clone bass trombone (DE LB K/K10/112/14 Lexan, Brass Ark MV50R)
1947 Olds "Standard" trombone (Olds #3)
Groups
Valley City Community Band
Valley City State University Concert Band
2024 North Dakota Intercollegiate Band (you're never too old!)
Larry Herzog Jr.
All things EUPHONIUM! Guilded server