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Thread: Trying to contact Sterling

  1. #1

    Exclamation Trying to contact Sterling

    I've been trying to contact Sterling in regards to the progress on my euphonium that is being made. I've received absolutely no communication from them, and it has been quite frustrating. It has been 6 or 7 weeks. Any help or suggestions would be much appreciated!
    Ben Dawley
    Music Director,
    Calvary Baptist Church & Academy
    Euphonium, Mid-Michigan Brass Band

    Adams E1
    Sterling Silver Bell
    Brushed Lacquer

  2. #2
    Join Date
    Mar 2012
    Location
    Farmington Hills, MI
    Posts
    288
    Have you talked to Custom Music? I assume they are the local agent.

  3. #3
    Hi Michael,
    I've tried contacting Custom, but they told me that they are no longer dealing with Sterling. From what they told me, they are ceasing a dealings in euphoniums. It is really puzzling to me, but I guess they feel they need to do that.
    Ben Dawley
    Music Director,
    Calvary Baptist Church & Academy
    Euphonium, Mid-Michigan Brass Band

    Adams E1
    Sterling Silver Bell
    Brushed Lacquer

  4. #4
    Join Date
    Mar 2012
    Location
    Farmington Hills, MI
    Posts
    288
    Thanks Ben.

    Lots of changes at Custom over the last few years. I stopped going there after Kevin stopped doing repairs there.

  5. #5
    I'm sad to hear that Kevin is no longer with them. Do you know where he is now? If he is still in the area, I would use him when needed. Thanks for the reply!
    Ben Dawley
    Music Director,
    Calvary Baptist Church & Academy
    Euphonium, Mid-Michigan Brass Band

    Adams E1
    Sterling Silver Bell
    Brushed Lacquer

  6. Hi Ben,

    please Pm me your email address.... I'll ask Paul Riggett to contact you.

    kind regards,
    Euphonium: Adams E3 Custom Series (SS Bell)
    Trombone: Benge 175F


  7. #7
    Join Date
    Mar 2012
    Location
    Farmington Hills, MI
    Posts
    288
    Quote Originally Posted by bdawley81 View Post
    I'm sad to hear that Kevin is no longer with them. Do you know where he is now? If he is still in the area, I would use him when needed. Thanks for the reply!
    I did some research and found a phone number for Kevin. I'll send it to you in a PM.

  8. #8
    Dan Fisher music is now the sole US distributor for Sterling Instruments. Might be able to contact them also:
    https://www.dfmusicinc.com/
    Adams E3 0.6 with SS Bell
    K&G 3.5D

  9. #9
    Quote Originally Posted by JakeGuilbo View Post
    Dan Fisher music is now the sole US distributor for Sterling Instruments. Might be able to contact them also:
    https://www.dfmusicinc.com/
    That's who I am working through. I'm just trying to contact them myself as well.
    Ben Dawley
    Music Director,
    Calvary Baptist Church & Academy
    Euphonium, Mid-Michigan Brass Band

    Adams E1
    Sterling Silver Bell
    Brushed Lacquer

  10. #10
    I assume you've tried their email address already? enquries@sterlingbrass.co.uk (note the typo in "enquries" - I think that is the actual email address, if not try the correct spelling).

    If that doesn't work then maybe Glyn Williams would be able to help, glyn@glynwilliamsmusic.co.uk

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