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Hey guys, just wanted to share my recent experience in buying an alto sax for my wife. She played in high school and was first chair, but hasn't played since. I am surprising her with a new horn for our anniversary next month. I did a bunch of research on brands and prices, and narrowed my choices to a Buffet 400 or a Yamaha 480; both intermediate to pro level horns with loyal fans.
Because of delivery constraints, I ultimately chose the Buffet. Found a great price for a used but certified new (includes one year store warranty and is supposed to look new) horn from a store in NY; Hyson music. Ordered online and was expecting delivery later this week. Well, got a call from Hyson yesterday telling me that my horn would be delayed a bit because they actually sold it in store and didn't get it removed from the web site before my order. As a result, they are getting a brand new Buffet 400 shipped in, will then do the setup of the horn, and then send it out to me; all for the price of the used one I bought. It comes to about $800.00 off the discounted retail price.
That is great customer service in my book. I asked if we could do the same type of transaction with a Willson 2900; they laughed and said they'll see what they can do.
Don't have the horn yet, but so far very happy with the company; Hyson music, NY.
Because of delivery constraints, I ultimately chose the Buffet. Found a great price for a used but certified new (includes one year store warranty and is supposed to look new) horn from a store in NY; Hyson music. Ordered online and was expecting delivery later this week. Well, got a call from Hyson yesterday telling me that my horn would be delayed a bit because they actually sold it in store and didn't get it removed from the web site before my order. As a result, they are getting a brand new Buffet 400 shipped in, will then do the setup of the horn, and then send it out to me; all for the price of the used one I bought. It comes to about $800.00 off the discounted retail price.
That is great customer service in my book. I asked if we could do the same type of transaction with a Willson 2900; they laughed and said they'll see what they can do.
Don't have the horn yet, but so far very happy with the company; Hyson music, NY.
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