I think it is clear that my disillusionment with WWBW is not the result of a single incident ... or two incidents ... or three incidents ... or ...
I think it is clear that I was a loyal customer for a period of over 20 years -- and highly satisfied with their products and service during that period.
I think it is clear that again and again, over the past couple of years, I have given them the benefit of the doubt and continued to order from them.
I think it is more than obvious from what I have posted that an offer to handle my last order correctly is completely out of order. Things are way past that. I lost at least a week because of confusion, misinformation, and mishandling by WWBW. I made it clear that I have ordered what I need from another provider. How utterly bizarre that a representative of WWBW would now offer to take care of that order. It defies sense.
I think it is clear that it is with great reluctance that I have decided to no longer do business with WWBW.
I have not attempted to leverage any concessions out of WWBW in order to continue doing business with them, and do not wish to do so. I wish them well. I really do. But rationality and rational expectation dictates that I abandon them at this point. This about dollars and cents, and about dollars and sense. It's about a business relationship and whether continuing that relationship is reasonable given the history. I will watch how things develop in the future. If WWBW re-establishes their prior level of competence and customer service, then I will return as a customer. But that's what it will take. At this point I am highly skeptical -- based on repeated personal experience -- but I could become a return customer over time. Time will tell.
Gary Merrill
Wessex EEb Bass tuba (DW 3XL or 2XL)
Mack Brass Compensating Euph (DE N106, Euph J, J9 euph)
Amati Oval Euph (DE 104, Euph J, J6 euph)
1924 Buescher 3-valve Eb tuba (with std US receiver), Kelly 25
Schiller American Heritage 7B clone bass trombone (DE LB K/K10/112/14 Lexan, Brass Ark MV50R)
1947 Olds "Standard" trombone (Olds #3)