New Besson Trigger Problem -- HELP!
It seems, after reviewing this thread, that the response time from Dillons isn't the best. The OP dates from 5/23 and it's been 3 weeks since then.
Dillons has a pretty good reputation for their work, sales and service, so I'm wondering just why it's taken so long for the OP to get some sort of positive assurance from them.
One of the reasons I opted not to buy a Besson at the time I bought my Sterling was shoddy customer relations from Besson. I'd played Bessons for decades and love the sound, but with the problems they'd had with quality from that "awful" period and the absolutely dismal customer service support here in the States since that time (not much better, even after Buffet-Crampon's takeover), well, it didn't take much convincing for me to move elsewhere.
No real point to this post -- just an observation that this matter should not have taken 3 weeks to figure out a plan. The horn, as I understand it, still needs the work so the issue isn't fully resolved yet.
Time ticks on...
U.S. Army, Retired (built mid-1950s)
Adams E2 Euph (built 2017)
Boosey & Co. Imperial Euph (built 1941)
Edwards B454 Bass Trombone (built 2012)
Boosey & Hawkes Imperial Eb tuba (built 1958)
Kanstul 33-T lBBb tuba (built 2010)