To start off, I have purchased 3 horn from WWBW in the past, 1 tuba and 2 euphs. All have been good purchases that I was very happy with. The tuba and my first euph was purchased with the help of Roger Lewis, who was very trustworthy and would actually go out and play-test horns for you before they were shipped. The second euph was bought through a "product specialist" who was the nicest person to deal with but who was absolutely CLUELESS in terms of brass instrument knowledge. Nonetheless, the horn, a King 2280, turned out just fine (so fine in fact that another band mate bought it from me when his old King 3 banger went to euph heaven).
Obviously, Roger is no more (at WWBW) and the retail store in South Bend is kaput. I am thinking about a new euph, perhaps a Besson Prestige, to replace my older, pre-Symphony II Sterling, which I bought as a demo from Custom in 2004. WWBW remains attractive because they do offer the 1 year payment plan with no interest - none of the other major retailers do that (SFAIK).
I'm a bit leery though because: 1) chances are that the "product specialist" may be nothing other than an order taker; 2) it's doubtful that anyone at WWBW actually checks out these horns at the warehouse before shipping, in contrast to Dillon, BBC, or a few others; 3) as essentially a warehouse, WWBW gets a batch of horns that will not be rejected and sent back by the merchant, again in contrast to the other merchants; 4) I can't get a good read on WWBW's current service record; and 5) shipping horns back and forth between Chicago and KC (?) with the attendant risk of damage and loss is not my cup of tea.
BTW: I have also purchased horns from Dillon, BBC, Hornguys, ProWinds, and Custom over the years. These are all fine sellers but (except for ProWinds) want the $$$ up front.
Pardon my rambling here. I'm a lawyer and get paid by the word. Really though, I'm just trying to get the forums feel on the current status of WWBW.
Thanks for listening.